Privacy Policy

1. Scope

This policy applies to your use of Crestini Chat and related services offered through crestini.co.uk.

By using the app, you understand that certain information is necessary to create your account, deliver messages, and keep the service secure and functional.

2. Data we may collect

• account data such as username, recovery email, and other details you provide voluntarily;
• messages, files, images, or other materials sent through chat, to the extent required to operate the service;
• minimum technical data such as IP address, access time, technical logs, app version, or automatically reported errors when available;
• account security events such as email verification, password reset actions, and abuse or spam indicators.

3. How we use data

• to create, authenticate, manage, and recover user accounts;
• to send, receive, and synchronize messages and contacts;
• to prevent abuse, spam, illegal content, and violations of platform rules;
• to improve app stability and resolve technical issues;
• to process optional analytics or error diagnostics when those features are enabled by the user;
• to comply with legal obligations and protect the rights of the service and its users.

4. When we may share information

We do not sell, trade, or rent your personal information to third parties.

Information may be shared only when necessary for hosting, email delivery, technical operations, abuse investigations, or compliance with legal obligations and valid lawful requests.

We may use third-party services such as analytics or error reporting tools (for example, PostHog or Sentry) to improve the app and monitor stability.

5. Retention, moderation, and deletion

Data may be retained while your account is active and as needed for service operation, security, and moderation.

When an account is closed or deletion is requested, some data may remain temporarily in backups, technical logs, or records required for fraud prevention and legal compliance.

6. Security and age restrictions

We use reasonable safeguards to protect the service, but no online system can guarantee absolute security.

Crestini Chat is intended only for users aged 18 or older. We do not knowingly collect personal data from users under 18. If we become aware that a user under 18 has created an account or provided personal data, we may take steps to restrict or remove the account and delete related data where appropriate.

7. Policy updates

This policy may be updated from time to time to reflect technical, operational, or legal changes.

The public version available at this URL is the current policy used for Crestini Chat.

8. Account deletion

Users can request permanent account deletion from the app support flow and from the public web page at https://crestini.co.uk/chat/delete-account/.

After confirmed deletion, the Crestini Chat account is deactivated and active account recovery data is removed from Crestini Chat systems.

Some limited technical or security records may be retained only where required for legal compliance, fraud prevention, abuse prevention, or system integrity.

9. Data safety and user control

Users can control certain data collection features such as analytics directly from the app settings.

Analytics and error reporting features are disabled by default until the user provides consent by enabling them manually in app settings.

Analytics data sharing is optional and can be disabled at any time.

We do not sell personal data and only process information necessary for service functionality.

Logs may include technical information such as device type, app version, error reports, and limited diagnostic data necessary to investigate issues.

10. Contact

If you have questions about this policy or your data, you can contact us at:

Email: [email protected]

Website: https://crestini.co.uk